New Patient Information
Welcome to Foot Envy. We schedule new patient visits for up to a full hour, longer than the industry standard 15 minutes, so we have time to actually figure out what is going on and build the right plan with you. This page walks through what to expect, what to bring, and how to get checked in fast. Se habla español.
What to Expect at Your First Visit
A first visit at Foot Envy follows a predictable rhythm. Here is what happens, in order.
1. Check-in (about 10 minutes)
You arrive about 15 minutes before your appointment time so we can verify your information, check your insurance card, and either receive your completed new patient forms or hand you a clipboard. If you downloaded and completed the forms ahead of time, this step takes about 5 minutes.
2. Vitals and short intake (about 5 to 10 minutes)
A member of our team takes you to the exam room and reviews your forms, your reason for the visit, and any specific symptoms. We then hand you off to Dr. Udall.
3. Your consultation with Dr. Udall (30 to 40 minutes)
This is the bulk of your visit. Dr. Udall sits down with you, asks about your symptoms in detail, examines your feet, watches you walk, and looks at your shoes. If you need imaging, we use our in-office digital X-ray during the visit. You will never be rushed through this part. Most patients are surprised by how thorough the exam is.
4. Diagnosis and treatment plan (10 to 15 minutes)
Dr. Udall explains what is going on in plain English, walks through every realistic treatment option starting with the most conservative, and answers your questions. If a treatment can start that day (taping, padding, in-office procedures, ordering custom orthotics), it often does. You leave with a clear plan, written instructions, and a follow-up scheduled if needed.
Download New Patient Forms
You can save 15 to 20 minutes at check-in by completing your new patient forms before your visit. Download, print, and fill them out at home, then bring the completed forms to your appointment.
What the forms include
The new patient forms cover everything we need to start your care:
- Your contact information and emergency contact.
- Your primary care doctor information.
- A brief medical history, including current medications, allergies, and any relevant medical conditions.
- A description of what is going on with your feet right now, including the type of pain and how long it has been an issue.
- A short lifestyle section about your work, hobbies, and exercise. This helps Dr. Udall tailor recommendations to your actual life.
- The HIPAA Notice of Privacy Practices acknowledgment. This is a federally required document for all medical practices. You will sign it once at your first visit.
- The Foot Envy financial policy.
- An optional consent to receive appointment reminders by text message.
- Note about text messaging: opting in is voluntary. You can receive care from Foot Envy without enrolling in text messages. If you do enroll, you can reply STOP to any message to opt out at any time.
Prefer to fill them out at the office?
That is fine. Plan to arrive about 30 minutes before your appointment time and we will give you a clipboard.
Frequently Asked Questions
How long is a new patient visit?
Up to a full hour. That extra time is the whole point of how we run the practice. Returning patient visits are typically shorter, between 20 and 30 minutes, depending on the reason for the visit.
Can I fill out the new patient forms in advance?
Yes, and we recommend it. Download the forms and fill them out at home. This typically saves 15 to 20 minutes at check-in.
What should I bring to my first visit?
A photo ID, your insurance card, a list of current medications, the names of any allergies, your primary care doctor's information, prior imaging if you have it, the shoes you wear most often, and completed new patient forms if you downloaded them in advance. Full list in the section above.
What is the new patient visit cost without insurance?
Our self-pay new patient office visit fee is $150, collected at check-in. Depending on the care Dr. Udall provides during the visit, there may be an additional balance at checkout. We always go over costs before any treatment starts.
Do I need a referral?
In most cases, no. Most insurance plans let you book a podiatrist directly. Some plans require a referral. If yours does, you are responsible for getting the referral to us before the appointment.
Can I bring a family member or caregiver?
Yes. Family members and caregivers are welcome at any visit. Bringing someone is especially helpful for older patients, patients managing complex conditions, or anyone who wants a second set of ears.
What is your cancellation policy?
We ask for at least 24 hours of notice if you need to reschedule. This lets us offer your appointment slot to another patient who needs care. Repeated late cancellations or no-shows may result in a charge.
Do you offer telehealth?
Most foot and ankle care requires an in-person exam. We can sometimes handle follow-ups, insurance questions, or specific check-ins by phone. Call us and we will let you know if your situation can be handled remotely.
How does the HIPAA Notice of Privacy Practices work?
The HIPAA Notice of Privacy Practices is a federally required document that explains how we use and protect your health information. You will sign an acknowledgment at your first visit. The full notice is included in your new patient packet and is also available on request. For more on our overall privacy practices, see our privacy policy.
¿Habla español?
Sí. Dr. Udall y nuestro equipo hablan español con fluidez. Llame al 623-248-4734 para programar una evaluación.
Get Expert Foot Care From Dr. Craig Udall
Other Foot & Ankle Conditions We Treat
Heel Pain
(Plantar Fasciitis)
After seeing Dr Udall and getting xrays, you'll understand why your heel hurts, and feel confident that conservative treatment for plantar fasciitis works well.
Ingrown Toenails
Ready to have your toe stop hurting? When you have an ingrown toenail, you know how painful it really is. If your toe hasn't gotten better within a few days, it's not going to get better on its own.
Neuropathy
If you have neuropathy, or think you might have neuropathy, make an appointment to visit Dr. Udall to talk about it. Dr Udall is not like other doctors out there when it comes to neuropathy. He is interested in helping you understand what is going on, helping you get a proper diagnosis, and doing what is best for you. There is no one size fits all treatment for neuropathy.
Flat Feet
Flat feet are feet with a collapsed arch, which can cause pain and difficulty walking. Dr Udall performs a thorough physical exam, including weight bearing x-rays to fully evaluate the arches and look at the bones and joints. Even if you aren't having lots of pain, a thorough evaluation is important to potentially prevent future problems. Custom orthotics and proper shoes are essential for supporting your feet and reducing pain.
Drop Foot
Dr Udall is the Valley's drop foot doctor expert for balance problems! As a podiatrist focusing on biomechanics of the lower extremity, Dr Udall can help you determine what is causing your balance issues, and work on helping you feel more functional again.
Foot & Ankle Pain
There are many things that cause foot pain. Feet are complicated, so you need an expert to help you sort it all out and get a proper diagnosis. Whether you have foot or ankle pain, arthritis, or an old injury, Dr Udall will take the time to get the right diagnosis, and then you'll work together on a solution that works best for you.
Diabetic Foot Care
Living with diabetes means taking extra care of your feet. Dr Udall provides gentle diabetic foot exams, nail care, callus treatment, and routine foot care to help prevent complications and keep you safely on your feet.
Elderly Foot Care
As we age, caring for our feet becomes more difficult. Dr Udall provides gentle nail care, callus treatment, and routine foot care to help seniors stay comfortable, mobile, and independent.
Hammer Toes
In-Office Treatment
Hammer Toes can rub on the shoe, or cause pressure on the tip of the toes, causing pain. Not to mention they can look a little funny when they're curled. Dr Udall is an expert at diagnosing, and treating hammer toes. He has mastered a simple procedure that fixes most hammer toes.
What Our Patients Say
Schedule Your First Visit
Most new patients are seen within the same week. Same-day visits are usually available for urgent issues like infected ingrown toenails, acute injuries, or sudden severe pain. Call, text, or fill out our appointment request form to get started.
